Privacy Policy

Last updated: 19th March 2026

Company: B9 Agencija d.o.o.
Registered in: Slovenia
Registered address: Trg komandanta Staneta 8, Ljubljana, 1000 Ljubljana, Slovenia
Contact: info@b9agencija.com

1. Introduction

This Privacy Policy explains how B9 Agencija d.o.o. ("B9", "we", "us", "agency") collects, uses, stores, and protects your personal data when you:

Visit our website
Apply to work with us
Work with us as a creator partner
Browse our blog
Interact with our social channels
Contact us for support or inquiries

We operate under EU GDPR, Slovenian Personal Data Protection Act (ZVOP-2), and all relevant EU privacy regulations.

We take privacy extremely seriously — especially because our creators operate in sensitive digital industries. We operate with full confidentiality, strict access controls, and creator-first privacy standards.

2. Data We Collect

We only collect the minimum data necessary to provide our services.

2.1. Data You Provide Voluntarily

When applying to work with us:

Name / stage name
Email
Social media links
Experience level
Country
Content-related preferences
Any info you voluntarily provide in the form

When becoming our client:

Social media & platform account links
(Optional) Access permissions you provide for workflow execution
Communication preferences
Contractual information

When requesting our Instagram Playbook:

Instagram handle
Phone number (including country code)

When contacting us:

Name
Email
Message content

2.2. Automatically Collected Data (Website Analytics)

We collect minimal usage data for analytics:

IP address (anonymized)
Device type / browser
Pages visited
Time spent on page
Referring source
Click and scroll behavior

We do not collect or share sensitive personal data. We do not use invasive tracking or fingerprinting.

3. How We Use Your Data

We process your data strictly for the following purposes:

3.1. To Operate and Improve Our Services

Review applications
Evaluate fit for collaboration
Provide management services
Optimize account performance
Analyze trends and content performance

3.2. To Communicate With You

Send updates
Provide onboarding information
Respond to inquiries
Schedule calls

3.3. SMS / Text Messaging

If you request one of our free playbooks or guides (e.g., Instagram Playbook, Chatting Strategy, Reddit Playbook, Male Creator Playbook, Chatting Script), we use your phone number solely to send a one-time SMS containing your playbook access link. We do not:

Send marketing or promotional text messages
Share your phone number with third parties
Send recurring messages unless you explicitly opt in to a separate program

Messages are sent via Twilio, our SMS delivery provider, which processes your phone number under a Data Processing Agreement compliant with GDPR. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@b9agencija.com.

3.4. Legal & Contractual Obligations

Compliance with EU GDPR and Slovenian law
Accounting and tax purposes (if applicable)
Contract management

3.5. Website Optimization

Analyze traffic
Improve user experience
Adapt content to user behavior

4. Legal Basis for Processing (GDPR)

Under Article 6 GDPR, we process your data based on:

Consent — when submitting forms, cookies (Art. 6(1)(a))
Contractual necessity — when applying or working with us (Art. 6(1)(b))
Legitimate interest — website analytics, fraud prevention (Art. 6(1)(f))
Legal obligation — accounting or regulatory compliance (Art. 6(1)(c))

5. How We Protect Your Data

We use strict technical and organizational measures:

Encrypted storage
Role-based access
2FA on all internal systems
Regular security audits
Zero sharing of creator NSFW content
Logs of all data access
Strict confidentiality clauses for staff

We never sell personal data to third parties.

6. Sharing of Your Data

We only share your data with:

6.1. Trusted Processing Partners

Such as:

Analytics tools (anonymized)
Advertising platforms (Meta Pixel — conversion tracking and audience building, consent required)
CRM/scheduling tools
Cloud storage providers
Email service provider
SMS delivery provider (Twilio)

All partners comply with GDPR and have valid Data Processing Agreements (DPAs).

6.2. Legal Authorities (Rare)

Only if legally required.

We do not share content, identity details, or sensitive creator data with any agency, partner, or platform unless explicitly instructed by you.

7. International Data Transfers

Data may be processed in the EU or in GDPR-approved countries. If transferred outside the EU, we use:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Strong encryption

8. Data Retention

We retain data only as long as necessary:

Application forms: 12 months (unless you request deletion sooner)
Client data: For the duration of the partnership + 36 months
Legal/accounting data: 10 years (as required by Slovenian law)
SMS / playbook requests: 12 months
Analytics: 26 months (Google default)
Meta Pixel data: 90 days (Meta default)

You can request deletion at any time (see Section 9).

9. Your Rights Under GDPR

You have the right to:

Access your data
Correct your data
Delete your data ("right to be forgotten")
Limit processing
Object to processing
Withdraw consent
Receive a copy (data portability)
File a complaint with the Slovenian Information Commissioner (IP RS)

10. Cookies

We use minimal cookies for:

Essential site functionality
Anonymous analytics
Remembering preferences

Marketing pixel cookies (Meta Pixel, Google Ads) are only activated with your explicit consent. These are used for conversion tracking, retargeting, and building lookalike audiences for advertising.

You can manage or revoke cookies anytime via your Cookie Policy page or the "Cookie preferences" link in the footer.

11. Third-Party Links

Our website may contain links to YouTube, Instagram, blog posts, etc. We are not responsible for their privacy practices.

12. Policy Updates

We may update this Privacy Policy to stay compliant. We will update the "Last updated" date at the top of this page.

13. Contact

B9 Agencija d.o.o.
Trg komandanta Staneta 8, Ljubljana, 1000 Ljubljana, Slovenia
info@b9agencija.com
b9agencija.com