Privacy Policy
Effective date: 1 September 2025
Who we are
B9 Agencija d.o.o. ("B9 Agency", "we", "us") is the controller of your personal data when you visit our website or submit an application. Contact: info@b9agencija.com.
Information we collect
- Application and contact data: name, Instagram handle, phone number, email, message, role.
- Usage data: device, browser, pages visited, and interactions (aggregated/anonymous when possible).
- Cookies and similar technologies: see our Cookie Policy. We only use analytics/marketing after your consent.
How we use your data
- Reviewing and responding to applications and inquiries.
- Operating, securing, and improving our website and services.
- Analytics and performance measurement (with your consent).
- Communications about our services where permitted by law or with consent.
Legal bases (GDPR)
- Consent: analytics/marketing cookies and optional communications.
- Contractual necessity: to evaluate and respond to your application or request.
- Legitimate interests: website security, fraud prevention, service optimization.
- Legal obligation: to comply with applicable laws.
Sharing your information
We use service providers acting as processors, such as Airtable (data storage), HubSpot (CRM), Resend (email), WhatsApp (notifications), analytics providers (Plausible/Google Analytics), and error monitoring (Sentry). We require appropriate safeguards and do not sell your personal data.
International transfers
Where data is transferred outside your jurisdiction, we rely on lawful transfer mechanisms (e.g., Standard Contractual Clauses) and vendor assurances.
Retention
We retain personal data only as long as necessary for the purposes above, then delete or anonymize it unless longer retention is required by law.
Your rights
Depending on your location (e.g., EU/EEA under GDPR, California under CCPA/CPRA), you may have rights to access, rectify, erase, restrict, port, or object to the processing of your data, and to withdraw consent at any time. You can also opt out of non‑essential cookies via “Cookie preferences” in the footer.
To exercise your rights, email info@b9agencija.com. You may lodge a complaint with your local supervisory authority.
Cookies
See our Cookie Policy for details and to manage your preferences. You can adjust consent anytime using the “Cookie preferences” link.
Children
Our services are intended for adults (18+). We do not knowingly collect information from children.
Changes
We may update this policy from time to time. We will post changes here with an updated effective date.